Support Services

Important Service Update

While we continue to provide a full range of services for our clients, we are taking steps to ensure the safety of both our customers and our staff.

Consequently, our field-based engineering team are following appropriate safety procedures, potentially resulting in a slightly altered service capability for some of our customers.

Read about our safety procedures and device health packs on our group device safety measures page.

If you wish to log a service call, please continue.

Get the best value out of your Canon Business Centre solution.

99.8% Uptime


Doing everything we can to resolve your problem first time, you can rest safe in the knowledge that your devices will stay operational.

Rapid Response & Resolution


We consistently exceed our service delivery time targets.

Peace of Mind


Highly qualified and passionate about what they do, our team is only a phone call away.

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Frequently Asked Questions

There are lines on my photocopies. What should I do?

Wipe the platen (or ‘photocopying glass’) with a warm, damp cloth, including the small slit of glass on the device’s far left-hand side.

There are lines on my printouts. What should I do?

Your drum unit may need to be replaced. Please contact our Customer Service team to log a call using the form below.

How do I use the Multi-Purpose tray for all of my photocopies and/or printouts?

First, load your paper into the multi-purpose tray, adjusting the guides for a snug fit.
The device’s touch screen will next prompt you to select your ‘Paper Type’. Press ‘OK’ to confirm.
Also, be sure to select your preferred input tray from the ‘Paper Source’ tab before pressing ‘Print’.

My device says that it has no paper, but its trays are full. How do I fix this?

Your PC and device might be confused as to the size of paper you’re using.
Select ‘Status Monitor’ to review the status of your print job; you’ll be prompted to confirm your preferred input tray.
Once you’ve selected a tray, the job should print.

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